Action MANAGEMENT

SERVICE EXCELLENCE through CONTINUOUS IMPROVEMENT for SUSTAINABLE GROWTH

Our Action Management Solutions complete the Acquire > Analyze > Act > Achieve service excellence cycle, helping you close the quality management loop and achieve total service excellence through continuous improvement for sustainable growth. Use Action Plans and Appeals to manage the operational actions that managers and staff need to drive continuous improvement and achieve best-in-class performance.

ACTION MANAGEMENT SOLUTIONS

Self-initiated Actions: Appeals

Provides a tool for staff to submit corrective actions and cure KPIs.

Ad-hoc Action Plans

Provides management a tool for immediate action right from analyzed data

Automated Action Plans

Triggers upon failed KPIs and assigns Action Plans to appropriate stakeholders

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