Action MANAGEMENT
SERVICE EXCELLENCE through CONTINUOUS IMPROVEMENT for SUSTAINABLE GROWTH
Our Action Management Solutions complete the Acquire > Analyze > Act > Achieve quality management loop, helping achieve total service excellence through continuous improvement for sustainable growth. Use Action Plans and Appeals to manage the operational actions that managers and staff need to drive continuous improvement and achieve best-in-class performance.
ACTION MANAGEMENT SOLUTIONS
Self-initiated Actions: Appeals
Provides a tool for staff to submit corrective actions and cure KPIs.
Ad-hoc Action Plans
Provides management a tool for immediate action right from analyzed data
Automated Action Plans
Triggers upon failed KPIs and assigns Action Plans to appropriate stakeholders
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