Shopmetrics NEXT is the NEXT-generation platform for quality-of-service and experience management. Shopmetrics NEXT delivers the complete ecosystem of tools and services to achieve your ultimate business objective – service excellence through continuous improvement for sustainable growth. Shopmetrics NEXT embodies our evolved Acquire > Analyze > Act > Achieve process philosophy for total excellence.
You have users in a wide palette of business roles, with different functional and visual preferences. The all new Field/Shopper Portal offers various design and configuration options to aesthetically please your users.
The new AD-HOC ACTION PLANS feature provides management a tool for immediate action directly from management dashboards. Management can easily assign areas that require attention to the appropriate staff.
The new APPEALS feature provides staff a tool for submitting corrective actions and curing low scores. Ideal for store managers.
Proficiency needs to be at its peak at all times. From Training and Certifications to Continuous Learning for staff and clients, Shopmetrics NEXT is equipped with brand-new Microlearning capabilities with Active Feedback for fast, instant remediation and reassessment throughout the learning process.
The Partner Network is an ever-growing group of providers on the Shopmetrics platform who can partner with you on their global or special projects, or assist you with yours.
The Collaboration features of the Shopmetrics system allows Partners to easily set up data transfers between each other. Primary Partners have complete control over what parts of their projects they choose to outsource to their Secondary Partner(s).
MobiAudit™ is a multipurpose online/offline survey and data collection platform that enables easy, instant, and accurate mobile data collection and delivery.
Supporting the major mobile operating systems, MobiAudit™ covers a vast mobile user base. Organize Bring-Your-Own-Device (BYOD) campaigns, or supply field staff with inexpensive, reliable devices that boost overall results while driving costs down.
Let us help you deliver excellence in quality-of-service and experience management!