Shopmetrics NEXT is the NEXT-generation platform for quality-of-service and experience management. Shopmetrics NEXT delivers the complete ecosystem of tools and services to achieve your ultimate business objective – service excellence through continuous improvement for sustainable growth. Shopmetrics NEXT embodies our evolved Acquire > Analyze > Act > Achieve process philosophy for total excellence.
Agent / Shopper Portal
You have users in a wide palette of business roles, with different functional and visual preferences. The all new Agent/Shopper Portal offers various design and configuration options to aesthetically please your users.
Packages of jobs are VISUALLY displayed
Easily IDENTIFY the assignment type
Focus on the ACTION
Analytics and Business Intelligence
Visually articulate the brand behind the data for the best personalization experience
A NEW ACTION BAR with a summary of prioritized KPIs immediately reveals potential issues in key business areas and allows drill-down into that problem area
Call-to-Action for continuous improvement focusing on what is important for me - how to IMPROVE my score
Proficiency needs to be at its top at all times. From Training and Certifications to Continuous Learning for staff and clients. Shopmetrics NEXT is equipped with brand-new Microlearning capabilities with Active Feedback for fast, instant remediation and reassessment throughout the learning process.
Device-agnostic survey layout - fitting any device form factor
Seamlessly switch devices mid-survey - without re-entering data
Complete surveys despite losing internet connection
Engaging, interactive question designs for improved response rates
Auto-save protects against data loss during collection
“Resume later” - complete a survey across multiple sittings
STREAMLINED USER INTERFACE optimizes training time
INSTANT PREVIEW allows you to view the survey as you build it
MODERN and RESPONSIVE DESIGN for a smooth transition between different devices and a consistent and intuitive user experience
SURVEO™ question visualizations included out of the box for rich and engaging experience
SUPPORTED ON BOTH MOBILE AND DESKTOP platforms, Survey Builder v3 enables
SURVEY SRUCTURE is GUI-based, SURVEY LOGIC is both GUI-based and script-based
The Partner Network is an ever-growing group of providers on the Shopmetrics platform who can partner with you on their global or special projects or assist you with yours.
The Collaboration features of the Shopmetrics system allow Partners to easily set up data transfers between each other. Primary Partners have complete control over what parts of their projects they choose to outsource to their Secondary Partner(s).
MobiAuditTM is a multipurpose online/offline survey and data collection platform that enables easy, instant and accurate mobile data collection and delivery.
Supporting the major mobile operating systems, MobiAudit™ covers a vast mobile user base. Organize Bring-Your-Own-Device (BYOD) campaigns, or supply field staff with inexpensive, reliable devices that boost overall results while driving costs down.