About us

Shopmetrics launched in 2004 and today is an ISO-certified company that offers technology platform solutions to mystery shopping, fieldwork, business audit, and market research providers worldwide. Employing over 100 full-time, dedicated developers and product specialists across the US and Europe, our products such as the Shopmetrics mystery shopping and fieldwork platform, MobiAudit and GigSpot scheduling and data-collection mobile apps, and Surveo survey collection and reporting suite are in use in over 80 countries across the globe.

Together, these tools provide a fully integrated suite for online and offline data collection, storage, delivery, and analysis. Our clients realize significant cost savings and efficiency improvements as they achieve maximum control and insight into their critical daily operations.

Mission and vision

Our mission is to help our clients and their customer organizations achieve excellence in quality-of-service and experience management. We are committed to serving the mystery shopping, market research, and other related service-improvement industries around the globe by providing comprehensive enterprise-class software solutions, service excellence methodologies, and research concepts.

Our vision is to become the vendor of choice for quality-of-service evaluation software. We believe that the data collection process should be able to constantly adapt to changes and consistently provide business value. We empower decision makers by providing real-time, accurate, and reliable data. Mystery shopping, fieldwork, compliance, audit, and market research companies of any size better manage their strategic assets such as information, business processes, and people, using our online suite of integrated tools.

We provide tools for online and offline data collection, storage, delivery, and analysis that give our clients more control and insight into their mission-critical daily operations. This translates into the ability to better understand and reduce bottlenecks, meet deadlines, identify best-performing shoppers and fieldwork agents, and provide the end-client with more qualitative analysis and knowledge about their business – not just data. We accomplish this using a secure, integrated platform deployed over the web that is equipped with automated workflow services for survey generation, scheduling, data collection, validation, analysis, and reporting.

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