SHOPMETRICS NEXT

We enable organizations to achieve excellence in quality-of-service and experience management

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What is
Shopmetrics NEXT

Shopmetrics NEXT is the NEXT-generation platform for quality-of-service and experience management. Shopmetrics NEXT delivers the complete ecosystem of tools and services to achieve your ultimate business objective – service excellence through continuous improvement for sustainable growth. Shopmetrics NEXT embodies our evolved Acquire > Analyze > Act > Achieve process philosophy for total excellence.

Shopmetrics NEXT delivers the NEXT generation:

  • AGENT/SHOPPER PORTAL
  • ACTION-DRIVEN ANALYTICS
  • APPEALS, AD-HOC and AUTOMATED ACTION PLANS
  • SURVEY ENGINE with SURVEY BUILDER v3
  • ONLINE SURVEY Capabilities
  • PROJECT MANAGEMENT and SCHEDULING Capabilities
  • MICROLEARNING with Active Feedback
  • Industry-leading Personal data protection and GDPR HOLISTIC COMPLIANCE PACKAGE™

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Get our help and achieve excellence in quality-of-service and experience management for sustainable growth!