SHOPMETRICS NEXT
We enable organizations to achieve excellence in quality-of-service and experience management
Solutions for Service Excellence
What is Shopmetrics NEXT
Shopmetrics NEXT is the NEXT-generation platform for quality-of-service and experience management. Shopmetrics NEXT delivers the complete ecosystem of tools and services to achieve your ultimate business objective – service excellence through continuous improvement for sustainable growth. Shopmetrics NEXT embodies our evolved Acquire > Analyze > Act > Achieve process philosophy for total excellence.
Shopmetrics NEXT delivers the NEXT generation:
- AGENT/SHOPPER PORTAL
- ACTION-DRIVEN ANALYTICS
- APPEALS, AD-HOC and AUTOMATED ACTION PLANS
- SURVEY ENGINE with SURVEY BUILDER v3
- ONLINE SURVEY Capabilities
- PROJECT MANAGEMENT and SCHEDULING Capabilities
- MICROLEARNING with Active Feedback
- Industry-leading Personal data protection and GDPR HOLISTIC COMPLIANCE PACKAGE™
Shopmetrics NEXT: The Service Excellence Platform
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Get our help and achieve excellence in quality-of-service and experience management for sustainable growth!