SHOPMETRICS NEXT
Enabling organizations to achieve excellence in quality-of-service and experience management
Solutions for Service Excellence
What is Shopmetrics NEXT?
Shopmetrics NEXT is the NEXT-generation platform for quality-of-service and experience management. Shopmetrics NEXT delivers the complete ecosystem of tools and services to achieve your ultimate business objective – service excellence through continuous improvement for sustainable growth. Shopmetrics NEXT embodies our evolved Acquire > Analyze > Act > Achieve process philosophy for total excellence.
Shopmetrics NEXT delivers the NEXT generation:
- FIELD / SHOPPER PORTAL with GigSpot® integration
- ACTION-DRIVEN ANALYTICS
- APPEALS, AD-HOC, and AUTOMATED ACTION PLANS
- SURVEY ENGINE with SURVEY BUILDER v3
- ONLINE SURVEY Capabilities
- PROJECT MANAGEMENT and SCHEDULING Capabilities
- MICROLEARNING with Active Feedback
- Industry-leading Personal data protection with GDPR HOLISTIC COMPLIANCE PACKAGE™
Shopmetrics NEXT: The Service Excellence Platform
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Let us help you deliver excellence in quality-of-service and experience management!