Shopmetrics NEXT is the NEXT-generation platform for quality-of-service and experience management. Shopmetrics NEXT delivers the complete ecosystem of tools and services to achieve your ultimate business objective – service excellence through continuous improvement for sustainable growth. Shopmetrics NEXT embodies our evolved Acquire > Analyze > Act > Achieve process philosophy for total excellence.
Shopmetrics NEXT delivers the NEXT generation:
APPEALS, AD-HOC and AUTOMATED ACTION PLANS
SURVEY ENGINE with SURVEY BUILDER v3
ONLINE SURVEY Capabilities
PROJECT MANAGEMENT and SCHEDULING Capabilities
MICROLEARNING with Active Feedback
Industry-leading Personal data protection and GDPR HOLISTIC COMPLIANCE PACKAGE™