Is your mystery shopping program still just a mystery shopping program? Is your customer and employee feedback gathering still just customer and employee feedback gathering? You can measure performance, but can you effectively drive change? What is it that your clients ultimately need?
The concept and vision behind Shopmetrics 2015 Enterprise is built around the ultimate goal: helping your clients boost sales and customer loyalty through service excellence.
Shopmetrics 2015 Enterprise delivers all the tools you need to drive change and develop service excellence culture in your organization, all using one integrated platform. This enables you to achieve your ultimate productivity efficiency and realize the highest possible return on investment (ROI).
Contact our team to get enrolled in the Shopmetrics Empower program, designed to educate our customers in leading-edge concepts and trends in quality and service evaluation and improvement.