Shopmetrics, Inc. has been in the IT services and software market for over 10 years now. We offer next generation of customer service and quality evaluation software. The software of the past helped companies enhance and streamline operations. This is not enough, companies are demanding more from their IT provider.
Shopmetrics' mission is to help our clients and constituents improve business performance through service excellence. We are committed to serving the mystery shopping industry and other service improvement related industries around the globe by providing comprehensive enterprise-class software solutions and service excellence methodologies and concepts.
Shopmetrics' vision is to become the vendor of choice for customer service and quality evaluation software. The data collection process should be able to constantly adapt to changes and consistently provide business value. We empower decision makers by providing real-time, accurate, and reliable data.
Job Title: Scheduling Coordinator
Reports To: President
Scheduling Coordinator is responsible for staffing levels, training and quotas as it relates to mystery shopping. He/She will manage independent scheduling contractors and set daily, weekly, and monthly quotas. He/She will create and maintain the training materials for these positions, and work closely with upper management to build a community.
Education: High School Diploma or equivalent.
Experience: Proficiency in all Microsoft Office Applications. Shopmetrics Platform Experience preferred.
Location: Toledo, Ohio
Compensation: Based on previous experience.
Dress Code: Required to maintain a professional appearance and adhere to company dress code policy.
Other: Position requires ability to work flexible hours.
- Excellent Communication skills, both verbal and written.
- Demonstrates technical aptitude and ability to quickly learn new systems.
- BILINGUAL-ENGLISH/SPANISH is a plus.
- Meets established expectations and take responsibility for achieving results.
- Previous office experience.
- Strong customer service skills.
- Highly organized.
- Prepares monthly, weekly and daily schedule for staff.
- Updates and maintains social media feeds.
- Assists in coordinating services and verifying hours worked by all employees.
- Will be responsible for overseeing ongoing training of staff.
- Ensures that new client services are filled promptly and scheduled into the computer system in a timely manner.
Benefits of Working with Shopmetrics Inc.:
- Medical/Dental/Vision Insurance offered.
- Company paid life insurance with option of additional voluntary life insurance.
- Short Term Disability.
- Paid Time Off.
- Sick Leave.
- Holiday Pay.
- Opportunity for Growth and Advancement.
- Positive Work Environment.
We are looking to hire as soon as possible.
Please email all resumes, or fax resume to 866-674-7244.
Job Title: Sales/Market Expansion Specialist
Reports To: President
Startup software development company, with product focus on customer satisfaction, requires an individual to initiate sales and marketing activities. After gaining in-depth product knowledge, the successful candidate will identify market opportunities and introduce newly developed software products to potential customers.
Education: College degree with emphasis on business management.
Experience: Sales/Marketing experience beneficial with focus on startup or developmental markets.
Location: Successful applicant must be capable of being physically present in Norwalk, OH office 3-4 days per week.
Other: Applicants must possess above average understanding and use of computer technology.
Compensation: Salary with possible bonus/commission opportunities.
-Accountability; must be able to work without constant management oversight.
-Self Starter; must understand developmental market timing and identify new opportunities without specific direction.
-Problem Solving; must be able to work directly with development teams to present and resolve customer needs.
-Work Ethic; must be tireless worker who is willing to put in extra effort as part of a startup company and realize the long term sales cycles involved in the process.
-Outgoing Personality; must be able to develop new relationships with potential customers and present product information in an educational, yet personal manner.
-Communication Skills; must possess above average written and verbal skills to express all phases of product/market needs both internally and externally.
-Work closely with current organization to quickly develop a clear understanding of the products and capabilities potentially available.
-Identify market niche opportunities where products can be introduced.
-Provide initial contact to potential customers to understand specific needs and set up product sales presentations.
-Provide specific feedback to management and development teams to properly prepare for sales presentations and product demonstrations.
-Perform professional sales presentations with the assistance of appropriate support personnel.
-Understand customer feedback and make necessary product/sales adjustments necessary to close the business.
-With the support of the technical support organization, provide ongoing customer service to insure a solid long term relationship is established.